Privacy Policy

Effective Date: October 3, 2026

Meraki Fitness and Wellness, Inc., doing business as Meraki Integrative (“Meraki,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://www.merakiintegrative.com/, submit a form, request information, inquire about or schedule services, communicate with us by telephone, email, or SMS/text message, or otherwise interact with Meraki Integrative.

Meraki Integrative is a DBA of Meraki Fitness and Wellness, Inc.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Telephone or mobile number
• Email address
• Service interests
• Appointment or scheduling information
• Communication preferences
• Information you choose to include in an inquiry or communication with us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, operating system, pages visited, referral information, timestamps, cookies, and similar website usage information.

If you make a payment or schedule a service through a third-party provider, payment or scheduling information may be processed by that provider in accordance with its own terms and privacy practices.

Please do not submit medical records, diagnoses, treatment information, medication information, or other highly sensitive health information through general website forms or ordinary SMS/text messaging unless Meraki specifically directs you to an appropriate communication method.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Communicate with prospective and current clients or patients
• Schedule, confirm, modify, or remind you about appointments
• Provide customer service and support
• Send service-related communications
• Follow up regarding a request you submitted
• Maintain communication preferences and consent records
• Operate, maintain, and improve our website and services
• Protect against fraud, misuse, and security incidents
• Comply with applicable legal and regulatory obligations
• Carry out other purposes disclosed to you at the time information is collected

We will use your mobile number for SMS/text communications only in accordance with the consent you provide.

3. SMS/Text Messaging Privacy

If you voluntarily provide your mobile telephone number and expressly consent to receive SMS/text messages from Meraki Integrative, we may use that number to send messages related to the messaging program for which you opted in.

Messages may include:

• Responses to inquiries
• Appointment scheduling communications
• Appointment confirmations
• Appointment reminders
• Customer-care communications
• Requested follow-up communications
• Service-related updates

Providing your telephone number by itself does not constitute consent to receive SMS messages. SMS consent must be provided separately through the applicable opt-in method.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS consent is provided directly to Meraki Integrative and will not be transferred, sold, rented, or provided to another business for that business's marketing or promotional purposes.

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

You may reply HELP for assistance.

If Meraki offers a separate promotional or marketing text-message program in the future, enrollment in that program will require separate consent as applicable.

4. SMS Consent Records

We may maintain information necessary to document and administer your SMS consent, including:

• Your telephone number
• Date and time consent was provided
• Method or form through which consent was provided
• Consent language presented at the time of enrollment
• Communication preferences
• Opt-out requests
• Records reasonably necessary to demonstrate consent

These records may be retained as reasonably necessary to administer our messaging program and comply with applicable requirements.

5. How We Disclose Information

We may disclose personal information to service providers that perform functions on our behalf, such as:

• Website hosting
• Communications infrastructure
• Scheduling services
• Customer support
• Information technology
• Data storage
• Payment processing
• Website analytics
• Security and fraud prevention

These providers may access information only as reasonably necessary to perform services for Meraki and are expected to handle information in accordance with applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, court order, or governmental request
• Protect the rights, property, security, or safety of Meraki, our users, or others
• Prevent or investigate fraud, abuse, misuse, or security incidents
• Establish, exercise, or defend legal claims

The foregoing does not permit the sale, transfer, or disclosure of SMS opt-in data or text-message consent to third parties or affiliates for their own marketing or promotional purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate website functionality
• Remember user preferences
• Understand website usage
• Improve website performance
• Maintain website security

Some third-party services integrated with our website may use their own cookies or similar technologies in accordance with their own privacy policies.

We do not authorize third parties to use SMS opt-in information or SMS consent for their own advertising or marketing purposes.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Respond to requests
• Provide services
• Maintain business records
• Document SMS consent and communication preferences
• Comply with legal or regulatory requirements
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information and applicable business, contractual, legal, or regulatory obligations.

9. Children and Age

Our general website and communications are primarily intended for adults.

We do not knowingly use our website to solicit personal information from children for marketing purposes.

Where a service may lawfully be provided to a minor, appropriate authorization from a parent, guardian, or other legally authorized representative may be required.

10. Your Privacy Choices

You may contact us to request that we update or correct certain personal information.

Depending on applicable law and the nature of the information, you may also have rights to request access to, correction of, or deletion of certain personal information.

We may retain information where necessary to comply with legal, regulatory, contractual, security, fraud-prevention, or recordkeeping obligations.

SMS

To stop receiving SMS/text messages from Meraki Integrative, reply:

STOP

SMS Help

For assistance regarding our messaging program, reply:

HELP

Email

Where applicable, promotional email communications may contain an unsubscribe mechanism that you can use to change your email preferences.

11. State Privacy Rights

Depending on where you reside and applicable law, you may have certain rights relating to personal information.

These rights may include the ability to request access to, correction of, or deletion of certain personal information or to obtain information about how your information is used.

Applicable legal exceptions may apply.

To submit a privacy request, contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, scheduling systems, payment providers, maps, social networks, or other services.

Meraki does not control the independent privacy practices of those third parties.

We encourage you to review the applicable privacy policies and terms of any third-party services you choose to use.

13. Communications Security

Standard email and ordinary SMS/text messaging may not be appropriate for sending highly sensitive information.

Please do not send medical records, diagnoses, detailed treatment information, medication information, financial account information, Social Security numbers, or other highly sensitive information through ordinary SMS/text messages or general website forms unless specifically instructed to use an appropriate communication method.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements.

When changes are made, we will update the effective date displayed at the top of this page.

Material changes will be communicated where required by applicable law.

15. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Meraki Fitness and Wellness, Inc.
d/b/a Meraki Integrative

1110 2nd Avenue, Suite 301
New York, NY 10022

Phone: 516-307-0776

Email: info@mobilemeraki.com

Website: https://www.merakiintegrative.com/